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Website Design Frequently Asked Questions

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Q1. I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to do this?

A1. You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities. We would also strongly advise at least a basic amount of Search Engine Optimisation.

 

Q2. How much do you charge for the above in total including all miscellaneous costs like setup fees for the first year?

A2. We charge a one off payment of £249. Alternatively, if you prefer to pay by installments, it is £49.97 plus 11 monthly payments of £19.99 which equals £269.86. At todays prices each subsequent year costs £99 or 12 monthly payments of £9.99.

 

Q3. Will the work on my website be carried out to a guaranteed standard?

A3. Yes, we will show you the draft version of the home page and then make whatever changes you like to ensure the website meets your requirements. At that stage, in the very unlikely event that you are not satisfied we will withdraw our services and it will not cost you anything. Then we'll complete the rest of the draft version of the website. We'll then make any changes that you require. We'll even make more changes within reason to the final version as your satisfaction is of the utmost importance to us.

 

Q4. Will the work be carried out by a fully qualified professional?

A4. Yes, the work will be carried out by someone with at least an Honors Degree in a computing discipline. Each website will also be developed by one person from start to finish and so there is no possibility of misunderstandings that can happen when a project is passed around various people.

 

Q5. I run a small/medium size business and want to sell my services or products online. I don't have any existing website. What do I need?

A5. You need a professionally developed storefront, a domain name, and hosting facilities for your storefront. You also need the storefront to be uploaded onto your hosting facilities. You would also need a method of payment processing and an Internet Merchant Account, which we will advise you on free of charge as in our opinion, these are best obtained from WorldPay part of The Royal Bank of Scotland.

 

Q6. I intend to have less than 260 products in my store, how much do you charge for the above(excluding WorldPay services) in total including all miscellaneous costs like setup fees, domain name, admin, etc for the first year?

A6. We charge a one off payment of £357.99. Alternatively, if you prefer to pay by installments, it is £98.97 plus 11 monthly payments of £28.97 which equals £417.65. At todays prices each subsequent years hosting costs £139 or 12 monthly payments of £13.99.

 

Q7. Will the work on my e-commerce store be carried out to a guaranteed standard?

A7. Yes, we are so confident in our product that if your not satisfied with your e-commerce store then we will keep it and we will not charge you a penny for it?

 

Q8. After I state I'm satisfied with the Store and start trading, can I then return the store and get my money back if my sales are less than I hoped for?

A8. No, we guarantee you will be satisfied with our store or you don't have to accept it, but we have no idea how your sales figures will go. That will depend on various circumstances outside of our control including the quality and price of your products and services and upon your marketing strategy and of course on the level of demand.

 

Q9. I run a small/medium sized business in the UK and I have a website in connection with my business. Does the Disability Discrimination Act apply to my website?

A9. Yes.

 

Q10. What does the Disability Discrimination Act actually state?

A10. If you have a website, it has to be accessible and you have to make 'reasonable adjustments' to make it accessible if it isn't.

 

Q11. What are the recognised guidelines for judging whether a website is accessible?

A11. The WorldWide Web Consortium has set up the Web Accessibility Initiative. This group has issued the Web Content Accessibility Guidelines. They have issued 14 guidelines and these are internationally accepted. The USA has its own section 508 Law on website accessibility which doesn't vary much from the WCAG guidelines.

 

Q12. Can you make my website accessible?

A12 Yes, we can make your website accessible and add the WCAG 'A' Standard logo to each page, as well as give you a written report of the "reasonable adjustments" you have paid for.

 

 

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